Islio is a one-time purchase, delivered as a download. This page sets out the refund period that applies to it and how to request one.
You may request a refund within 14 days of purchase. This is the statutory withdrawal period for digital purchases in the European Union and the United Kingdom, and we apply it to every customer regardless of where they live.
Requests outside that period are considered on their merits, in line with the consumer law that applies to you.
Write to support@islio.app from the address you used at checkout, quoting your order number or receipt. We reply within one business day.
Writing to us is also the fastest route to your money. A bank dispute (chargeback) typically takes several weeks and freezes the payment while it runs; a direct refund is on its way the day we approve it. If anything about a charge looks wrong, tell us first — we can almost always fix it faster than a dispute can.
Approved refunds are issued to the original payment method for the full amount paid, including tax. Funds typically reach you within 5–10 business days; the final timing is set by your bank or card issuer, not by us.
Your licence key is deactivated and Islio returns to its unlicensed state. Nothing is removed from your Mac by us — your clipboard history, shelf files, screenshots and settings remain where they are, and you can uninstall the app by dragging it to the Trash.
We may decline a refund where there is evidence of abuse — for example repeated purchase-and-refund cycles, or an attempt to circumvent licensing.
Islio is sold as a single payment with no subscription and no recurring charge, so there is nothing to cancel. A charge appearing after your purchase is an error; tell us and we will correct it.
Nothing on this page reduces the rights you have under the consumer law that applies to you. Where that law grants you a stronger right than this policy does, that stronger right applies.
Islio